Question 1

How can I split the payment?

Answer

If you prefer to pay in instalments, you can change the payment plan at any time in your user account. You just have to find the order and select "Split payment". You can split the payment over 3 or 6 months.

Question 2

Why do I have a charge if the purchase was declined?

Answer

The initial online approval of the credit is not definitive, SeQura reserves the right to cancel the agreement if any aspect is detected that makes it impossible to maintain the initially approved payment plan, in this case returning the amounts that could have been paid at the beginning of the purchase of the order to the same card that was used. The return is immediate, but it may take 24 to 48 hours for you to see the associated movement.

Question 3

Can I pay off my Split Payment plan in advance?

Answer

You can make your payment whenever you like, without restrictions or additional cost. All changes are free, without penalty. If your plan has fixed monthly costs, you'll save when you pay off more than one instalment!

Log on to your account and select the plan you want to end to find the "Pay off plan" option, where you'll be able to make all the remaining payments, paying by card, bank transfer or bank deposit.

If on the other hand you want to make a partial payment of various instalments, you can also do this by getting in touch with us.

Question 4

Is it possible to pay before the payment deadline?

Answer

Of course! If you don't want to wait you can pay whenever you like once delivery has been made.

The easiest way is to log on to your account and pay with your debit or credit card (Visa or Mastercard). You can also choose to be charged automatically by clicking "Automatic payment" in your user account and that way you don't need to keep an eye on the due date (you'll always receive a confirmation email whether the automatic payment has gone through successfully or there has been some kind of problem).

If you prefer, you can also pay by bank transfer or bank deposit*. We have accounts with five different banks for you to choose from. Don't forget to include the reference that we give you in the email so we can find your payment.

* If you choose to go to the bank and make a deposit you should bear in mind that banks do not accept cents and round up the amount.

Question 5

How do I know if the payment has been made successfully?

Answer

If you pay by card (whether manually or automatically) we'll send you a confirmation by email. So you'll always know if we've received the payment or not. If not, well immediately look for a solution.

If you make the payment by transfer or bank deposit we'll send you the confirmation email when we receive the payment. Transfers can take 1-2 days to arrive. If more than 2 working days go by after paying and you haven t received our confirmation, you can contact us to check the status of your payment.

Question 6

Can I return the order once the first instalment has been paid and get a refund?

Answer

Contact the store where you made the purchase so they can notify you of the conditions and thereby process the return. Once the store confirms that they have processed the return successfully we'll refund the amount to the same card that you used to pay the first instalment.

In the event that you change the item or make a partial return, instead of refunding you, the remaining instalments will be adjusted to the new amount of the order.

Question 7

If a course is cancelled, will the money be refunded?

Answer

If the course is cancelled in its entirety, everything that you've paid with seQura will be paid back to you.

Bear in mind that education and training centres usually offer a defined period when you can change your mind (usually 14 days) and some of them charge cancellation fees that they deduct from the amount to be refunded. The training centres' cancellation policies are usually found in the enrolment terms and conditions.